Last Updated: 11/3/2025

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This Privacy Policy outlines how Care Well Global ("we", "us", or "our") collects, uses, discloses, and protects personal information obtained through https://www.carewellglobal.org ("website"). We are committed to maintaining the confidentiality, integrity, and security of your personal information in accordance with applicable data protection regulations and industry best practices.

This policy applies to all visitors, customers, and users of our website. By using our website, you agree to the terms described herein.

Information We Collect

We collect personal information in order to provide and improve our services, fulfill our legal obligations, and ensure the proper functioning of our website. Information is collected either directly from you, through your use of our services, or automatically via technical means.

The data we collect may include:
•    Contact information such as your name, email address, phone number, and address
•    Payment information (processed through third-party providers)
•    Donation, Registration, and Order details
•    IP address, device information, and browser type
•    Behavioral data related to your interaction with our website
•    Other information such as interests and preferences

Purpose of Data Collection

The personal information we collect is used for purposes that are necessary and legitimate within the scope of operating our business. We do not collect any data beyond what is required to fulfill these functions unless explicitly authorized by you. 

We collect your data for the following reasons:
•    To process and fulfill donations, orders, and registrations placed through the website
•    To analyze customer behavior and preferences for service optimization
•    To send relevant communications, promotional offers, or surveys via email, text, phone call, or mail 
•    To provide customer support and manage inquiries
•    To better understand your needs and preferences
•    To improve our services and website
•    For market research
•    To comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements

We do not sell or rent your personal information to third parties. We may share your personal information with third-party service providers who assist us in operating our website, processing donations and payments, or sending communications. You may request that we do not sell or share your information (though we do not sell your personal information) by contacting us at info@carewellglobal.org.

Basis for Processing Personal Data

We follow applicable data protection regulations to collect and process your personal data, including the following bases:
•    Consent: We may process your information if you have given us permission (consent), which you may withdraw at any time.
•    Performance of a Contract: We may process your information when it is necessary to fulfill our contractual obligations with you, including providing our services to you.
•    Legal obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency or exercise or defend our legal rights
•    Vital interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as potential threats to the safety of any person.
•    Legitimate interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, such as for the purposes noted above. 

Data Security Measures

We employ commercially reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we are committed to maintaining appropriate protections based on the nature of the data and the associated risks.

Our security protocols include:
•    Use of SSL/HTTPS encryption for data transmission
•    Payment processing through certified third-party providers
•    Internal access controls and authentication procedures
•    Regular system updates and security monitoring

Payment Information

All financial transactions on our website are processed through secure, third-party payment gateways. These providers operate independently and comply with international security standards such as PCI DSS.

We recommend reviewing the privacy policies of these providers for additional information on how your payment data is handled.

Use of Cookies and Similar Technologies

Cookies and similar tracking technologies are used on our website to ensure optimal performance and enhance the user experience. These small data files allow us to understand how users navigate our site, identify technical issues, and tailor content accordingly.

By continuing to use our website, you consent to our use of cookies for the following purposes:
•    Analyzing website performance and visitor behavior
•    Personalizing user experience and content
•    Managing session data for navigation efficiency

You may disable cookies or manage cookie preferences via your browser settings; however, doing so may affect site functionality. 

Third-Party Links

Our website may include links to external websites, applications, social media, or services operated by third parties. These links are provided for convenience and informational purposes only. Please note that once you leave our website, we are not responsible for the protection and privacy of any information you provide on external websites, applications, social media, or services operated by third parties. We do not control, and are not responsible for, the content or privacy practices of third-party websites, applications, social media, or services.

We encourage users to review the privacy policies of any external sites they visit before providing any personal data.

International Data Transfers

Your information, including personal data that we collect from you, may be transferred to, stored at, and processed outside the country in which you reside. By using our website, you agree to this transfer, storing, or processing. We employ commercially reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Retention

We retain your personal data for as long as necessary for the purposes set out in this Privacy Policy, including for legal, accounting, or reporting requirements.

Your Data Rights and Control

We recognize your right to access, modify, and restrict the use of your personal information, as well as your right to withdraw consent, in accordance with applicable regulations.

 

As a data subject, you have the right to:
•    Access and request copies of your personal data
•    Request that we correct any information you believe is inaccurate or complete information you believe is incomplete
•    Request that we erase your personal data, under certain conditions
•    Request that we restrict the processing of your personal data, under certain conditions
•    Object to our processing of your personal data, under certain conditions
•    Request that we transfer the data that we have collected on you to another organization, or directly to you, under certain conditions
•    Withdraw consent you have previously provided at any time

Depending on your location, you may also have the right to lodge a complaint with a data protection authority.

If you would like to exercise any of these rights, please contact us at info@carewellglobal.org. 

Additionally, we provide the following options to help you manage your data:
•    Decline optional data collection by adjusting form inputs
•    Unsubscribe (opt-out) from marketing communications by emailing us at info@carewellglobal.org 

Children’s Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we have collected personal information from someone under 18, please contact us at info@carewellglobal.org and we will take appropriate action.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date noted as "Last Updated." Continued use of the website constitutes your acceptance of the revised policy.

Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us by email at info@carewellglobal.org.